COMMUNICATION SKILLS

Communication for Leaders

The single biggest problem in communication is the illusion that it has taken place. George Bernard Shaw

We believe that communication is the real work of leaders.

It beggars belief, in the current age that seems all about Communication, where information, data, opinions, news are everywhere –  that we still suffer so much from poor or non-existemt communication. We work in and consult to organisations in every sector, and the cry is always the same -‘We need to get our communication sorted!’

Talk to us!  Tell us now what you need and we’ll tailor a session or programme to suit you.

Dawn Ellis has been engaged in the refinement of Communication all her professional life, whether as writer, actor, (even tour guide), broadcaster or trainer-coach. Sometimes successfully, sometimes not so much. You could say it’s a passion. So we have a pretty good idea what works.

We offer communications skills training from beginner through to advanced levels, ensuring that our trainers deliver to your exisiting level of expertise.

Our programmes cover aspects of communication skills and techniques from the inside out and the outside in.  For example, what are we communicating? To whom? How well do you know them and what will work for them? What’s the purpose? What’s the desired impact? How long have you got?  What media are you using? Written?  Verbal?  Powerpoint?  We deliver well-rehearsed techniques to cover all these elements.

It’s not just what you say, it’s how you say it.

There’s a well-known saying that only 10% of communication – the message received – is verbal, but it’s not an exact science. If the communication is inter-personal, face to face we include verbal, non-verbal and physical techniques: body language, voice control, breath, and address the holy grail of Presence and Impact. Although some lucky people seem to hold a room effortlessly in thrall, there are simple, practical skills that can be learned.

Listening skills

Mind the Gap! Most of us are familiar with the communication gaps that lie in wait to trap the unwary. It’s like the game of Chinese Whispers. Think about it:

1 The thought goes through the speaker’s mind and is edited for speech

2 The words issue from the speaker’s mouth and start their journey to the listener’s ear

3 Some words are heard by the listener – they may not be heard the same as when they left the speaker

4 The words are then interpreted by the listener, who puts his/her own meaning on them

There are a good FOUR opportunities for the communication to go wrong. The best we can do is to try to speak as clearly as possible and to listen as deeply as possible. Listening is a fundamental communication skill and one that can always be improved upon.

All our modules are interactive, dynamic and experiential – and tailored individually to your outcomes.

Related sessions:

Personal Presence and Impact; Storytelling for Leaders; Storytelling for Business; The Art of Storytelling; Personal Leadership

 

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info@instantteamwork.com

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They were such a hit when we introduced them to our annual training event with KPMG that their session quickly became integral to the value we added. They have the gift of aligning seamlessly with whatever we design – unique…
Amanda Vickers, MD, Speakfirst